Returns and Refunds

The User, as a consumer, has the right to withdraw from the contract for the sale of the Products, as established by art. 52 of Legislative Decree no. 206/2005 (Consumer Code), without having to provide any explanation and without penalty. This right may be exercised within 14 days from the moment in which the User, or a third party other than the carrier acting on his behalf, obtains physical possession of the delivered products.

This right cannot be exercised for products marked with symbols, writings or other indications concerning a close expiry date.

Before the expiry of the term referred to in art. 9.1, the User will inform the Seller of his decision to exercise the right of withdrawal from the contract. To this end, the User may submit to the Seller any other explicit declaration of his decision to withdraw from the contract with subsequent registered A/R or Pec. The withdrawal deadline will be considered respected with the sending of the withdrawal communication before the expiry of the withdrawal period, as determined above. In the notice of withdrawal, the User must specify the Products for which he intends to exercise the withdrawal. Upon receipt of the notice of withdrawal, if timely, the Seller will reimburse the User for all payments received, including delivery costs, with the exclusion of additional costs if the User has expressly chosen a type of delivery other than the standard type of delivery offered by the Seller, without delay and in any case within 14 days from the day in which it is informed of the User's decision to withdraw from the contract; the refund will be made using the same means of payment used by the User for the sale in relation to which the withdrawal was exercised. The Seller has the right to withhold the refund until it has received the Products or until the User has demonstrated that he has returned the goods, depending on which situation occurs first.

Once the withdrawal has been exercised, the User must return the Products, without undue delay and in any case within 14 days from the date on which he communicated to the Seller his decision to withdraw from the contract, by sending the aforementioned goods. For the sole purpose of complying with the return deadline, the Products are understood to have been shipped when they are delivered to the accepting post office or to the shipper. The Products must be returned in the original packaging with which they were received, including any accessory documents such as tags, labels, seals, etc. The products must not have been tampered with or made unsuitable for resale (e.g. a product eaten and unwelcome). The consumer-purchaser will have the right to obtain the amount paid to the seller by way of shipping costs; after exercising the right of withdrawal, the consumer will still have to bear the costs of returning the goods to the seller . To return the Product, the User may use the postal service or a carrier of his choice. All risks of loss or damage to the Products during shipment to the Seller for return shall be borne by the User. As foreseen by the art. 57 paragraph 2 of the Consumer Code, the User will be responsible for the decrease in value of the returned Products resulting from a manipulation of the aforementioned other than that necessary to establish their nature, characteristics and functioning. In the event that, upon receipt of the return delivery, the Seller should find a decrease in the value of the Products attributable to the User, the Seller will have the right to offset the amount corresponding to the aforementioned decrease in value with the amount to be reimbursed to the User as a result of the withdrawal; in this case, the Seller will notify the User within 14 days of receiving the return.

EXCLUSION OF THE RIGHT OF WITHDRAWAL

For food products, for reasons of hygiene and customer protection, the right of withdrawal is not applicable. You are therefore granted the right to return the purchased goods only for non-compliance of the order or of the products.

REFUSAL OF PACKAGE OR IMPOSSIBILITY OF DELIVERY

In relation to food products, within the order, it reserves the right to verify the integrity of the products that return to the warehouse subject to the provision of a refund or a new order.

RETURN OF A NON-CONFORMING AND/OR DAMAGED PRODUCT

If you have received a clearly damaged, non-compliant, defective or incorrect product, you can request a refund for the item by communicating it to the email info@pinkfoodshop.it. Upon receipt of the order, you must promptly communicate the non-compliance.